bok33 Privacy Policy
Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
1. Introduction
This Privacy Policy describes how bok33 ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the bok33 platform at bok33.app. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please do not use the bok33 platform.
bok33 is committed to handling your personal data responsibly and transparently. We collect only the information necessary to provide our services, verify your identity, process transactions, and comply with applicable legal obligations. We do not sell your personal data to third parties and we do not engage in unsolicited marketing communications.
Our Privacy Principles
2. Information We Collect
We collect personal information from you in three main ways: information you provide directly when registering or using our services, information generated automatically as you use the platform, and information obtained from third parties such as payment processors and identity verification services.
- Full name and date of birth as provided during account registration.
- Residential address, city (e.g. Dhaka, Chittagong, Sylhet) and country of residence.
- Email address and mobile phone number used to create the account.
- Government-issued identity documents submitted for KYC verification, such as a National ID card or passport.
- IP address, device type, operating system and browser version used to access bok33.
- Session logs including login timestamps, pages visited and duration of each session.
- Geolocation data (country and region level) derived from your IP address.
- Cookie identifiers and device fingerprint data used for fraud prevention and session management.
- Details of deposits and withdrawals including payment method (bKash, Nagad, Rocket, Upay), transaction amount in BDT, and transaction timestamps.
- Betting history, game participation records, bonus usage records and account balance history.
3. How We Use Your Information
bok33 uses the personal information collected from you for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are:
- Account creation, management and authentication to provide you access to the bok33 platform.
- Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment channels.
- Complying with Know Your Customer (KYC) and anti-money laundering (AML) obligations under applicable law.
- Detecting and preventing fraud, account abuse, bonus exploitation and other prohibited conduct.
- Providing customer support and responding to your enquiries, complaints and account-related requests.
- Sending you service-related communications including deposit confirmations, withdrawal updates, and important account notices (not marketing).
4. Legal Basis for Processing
bok33 processes your personal data only where a valid legal basis exists under applicable data protection principles. The legal bases we rely on are:
- Contractual necessity: processing required to fulfil the contract between you and bok33, including operating your account and processing transactions.
- Legal obligation: processing required to comply with KYC, AML and other statutory obligations imposed on bok33 as an online gaming operator.
- Legitimate interests: processing for fraud prevention, platform security, and abuse detection where our interests do not override your fundamental rights.
- Consent: where you have given us specific, informed consent to process your data for a particular purpose, such as receiving promotional offers.
5. Cookies and Tracking Technologies
bok33 uses cookies and similar tracking technologies to operate the platform correctly, ensure security, analyse usage patterns and deliver a personalised experience. A cookie is a small text file stored on your device when you visit bok33.app. We use three categories of cookies:
- Essential cookies: necessary for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
- Analytical cookies: used to understand how players interact with the platform — for example, which pages are visited most frequently and where users typically exit. This data is aggregated and anonymised.
- Fraud-prevention cookies: device fingerprint and session consistency cookies used to detect and prevent account takeover, duplicate registration and bonus abuse.
You may disable non-essential cookies via your browser settings. Please be aware that disabling certain cookies may affect the functionality of the bok33 platform, including your ability to remain logged in during a session.
6. Sharing Your Information
bok33 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share your information only in the limited circumstances set out below, and always subject to appropriate confidentiality and data protection obligations on the receiving party:
- Payment processors: we share your transaction data with payment service providers including bKash, Nagad, Rocket and Upay strictly to process your requested transactions.
- Identity verification providers: we share identity document data with third-party KYC verification services to confirm your eligibility and comply with AML obligations.
- Legal and regulatory authorities: we may disclose personal data to law enforcement, regulatory bodies or courts when required to do so by applicable law or a valid legal order.
- Fraud prevention networks: aggregated, pseudonymised signals may be shared with industry fraud-prevention partners to protect against cross-platform abuse patterns.
Any third party that receives your personal data from bok33 is contractually required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and not to further disclose the data without our prior written consent.
7. Data Retention
bok33 retains your personal data for as long as your account remains open and for a minimum period of five years following account closure. This retention period reflects the legal obligations applicable to online gaming operators, including AML record-keeping requirements and potential dispute resolution timelines.
Technical log data (server access logs, session data) is retained for a shorter period of up to 12 months. Cookie data is retained in accordance with each cookie's defined expiry period. When data is no longer required, it is securely deleted or irreversibly anonymised.
8. Your Privacy Rights
As a user of the bok33 platform you have a number of rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team. We will respond to all privacy rights requests within 30 days of receipt.
- Right of access: you may request a copy of all personal data we hold about you.
- Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold.
- Right to erasure: you may request deletion of your personal data, subject to legal retention obligations that may prevent full erasure.
- Right to restriction: you may request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.
- Right to data portability: you may request your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to object: you may object to processing based on legitimate interests, including for direct marketing or profiling purposes.
To exercise any of your privacy rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a brief description of your request. We may need to verify your identity before processing your request to protect against unauthorised access to your account data.
9. Data Security
bok33 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and financial data, access controls limiting data access to authorised personnel only, regular security audits and penetration testing of our platform infrastructure, and multi-factor authentication requirements for administrative access.
While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bok33 account credentials and for logging out of your account when using shared or public devices. If you suspect that your account has been compromised, please contact us immediately at [email protected].
10. Third-Party Links
The bok33 platform does not contain links to external third-party websites. Any payment provider interfaces (bKash, Nagad, Rocket, Upay) you interact with when making a deposit or withdrawal operate under their own privacy policies and terms of service. bok33 is not responsible for the privacy practices of external payment providers. We recommend reviewing the privacy policy of any third-party payment service you use in connection with your bok33 account.
11. Children and Minors
bok33 is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on bok33, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
12. Changes to This Privacy Policy
bok33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to the policy, we will notify active registered users by posting a prominent notice on the bok33 platform. The date at the top of this policy indicates when it was last revised. Your continued use of the bok33 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way bok33 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
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